Term & Condition

Introduction

These Terms and Conditions (“Terms”) constitute a legally binding agreement between Codesolvix, an IT services and solutions provider (“Codesolvix,” “we,” “us,” or “our”), and you, the individual or entity using our services (“you” or “your”). By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

Services

Codesolvix offers a wide range of IT services designed to meet your business needs, including but not limited to:

Website Design: We create responsive, SEO-optimized, and visually appealing websites tailored to your business requirements. 

Web Development: We provide comprehensive web development services, ensuring your website is functional, efficient, and scalable to meet your business demands.

CMS Development: We specialize in developing content management systems (CMS) that allow you to manage your website content easily and efficiently.

Mobile App Development: Our team develops user-friendly mobile applications for iOS and Android platforms, designed to enhance user engagement and deliver a seamless experience.

E-Commerce: We offer complete e-commerce solutions, including website design, development, and integration with payment gateways to help you sell your products and services online.

AI/ML/GenAI: Our AI, machine learning, and generative AI services leverage advanced technologies to provide innovative solutions that drive business growth and efficiency.

Digital Marketing: Our digital marketing services help increase your online presence, drive traffic, and boost conversions through strategies such as SEO, PPC, social media marketing, and content creation.

Search Engine Optimization (SEO): Our SEO strategies aim to improve your website’s ranking on search engine results pages (SERPs). Services include keyword research, on-page optimization, link building, and technical SEO audits.

Specific services and project details will be outlined in a separate written agreement (“Project Agreement”) between you and Codesolvix, detailing the scope of work, deliverables, timelines, and costs.

Project Delivery

Record Maintenance: We maintain records of your finalized project files for a reasonable period after project completion. You can request these files at any time, free of charge.

Turnaround Time: The turnaround time for project deliverables will be specified in the Project Agreement. Turnaround time refers to the completion of individual design iterations or service stages. Additional revisions may extend this timeline as outlined in the Project Agreement. We strive to communicate timelines effectively and keep you informed throughout the project.

Communication Policy

Effective communication is crucial for project success. All project-related communications, including feedback, revision requests, and questions, should be submitted through our designated platform or via email to your designated point of contact. This ensures all project interactions are properly documented and tracked. Our primary point of contact will manage communication and keep you updated on project progress.

Customer Support

Codesolvix is committed to providing ongoing support. The scope and availability of customer support will be detailed in the Project Agreement. Our support team assists with basic inquiries, troubleshooting, and questions related to project deliverables. For ongoing technical maintenance or complex issues, separate service packages may be available.

Content Creation & Population

Unless explicitly included in the Project Agreement, Codesolvix is not responsible for creating or populating your website with content (text, images, videos). While we can provide recommendations for content creation services, you are ultimately responsible for providing the necessary content.

Non-Disclosure Agreement (NDA) & Reputation Management Policy

Codesolvix takes client confidentiality seriously and will maintain an NDA to protect your confidential information. We will not share any project details, strategies, or data with third parties without your written consent. Both parties agree to act professionally and refrain from disparaging or defaming each other in any public forum.

Technical Support Policy

Project Deliverables: Upon project completion, we will deliver your website design files and other project deliverables as specified in the Project Agreement.

Web Hosting: Codesolvix offers web hosting services as part of a comprehensive project package. Hosting services are subject to separate terms and conditions, detailed in a separate agreement.

Third-Party Hosting: If you opt for a third-party hosting provider, Codesolvix is not responsible for any server or hosting-related issues.

Domain and Hosting

Project Deliverables: Upon project completion, we will deliver your website design files and other project deliverables as specified in the Project Agreement.

Web Hosting: Codesolvix offers web hosting services as part of a comprehensive project package. Hosting services are subject to separate terms and conditions, detailed in a separate agreement.

Third-Party Hosting: If you opt for a third-party hosting provider, Codesolvix is not responsible for any server or hosting-related issues.

Refund Policy

We strive to deliver high-quality services but understand that refund requests may arise. Our refund policy is as follows:

Full Refund: Available if requested before any work has begun on your project.

Partial Refund: The refund amount decreases as the project progresses. Specific refund percentages for various stages will be detailed in the Project Agreement.

No Refund: No refunds are granted after project completion or for launched projects.

Refund Processing: To request a refund, contact our customer support team. Refunds will be processed within 10-15 business days upon approval.

On-Hold Projects Clause

If a project remains inactive due to a lack of communication from the client, it may be placed “on-hold.” We will attempt to contact you to reactivate the project. If we cannot reach you within 14 days, the project may be archived. A reactivation fee may apply to restart the project.

Entire Agreement

These Terms and Conditions, along with the Project Agreement, constitute the entire agreement between you and Codesolvix regarding our services and supersede any prior agreements.

Severability

If any provision of these Terms is held invalid, the remaining provisions will remain in full force and effect.

Waiver

Failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

Amendments

We reserve the right to modify these Terms at any time. Continued use of our services following any changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

Contact Us

For any questions about these Terms and Conditions, please contact us at:

Email: info@codesolvix.com
Phone: +91 76578 12422

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